1. Introduction

Ferring Country Centre take the privacy of your personal information very seriously and take reasonable care to comply with the requirements of the General Data Protection Regulation (GDPR) relating to the personal information you supply to be an employee/volunteer/client/customer of Ferring Country Centre and on the website.


  1. Your Personal Data

The types of information Ferring Country Centre collect for your (relationship with us) is described below. By becoming an employee/volunteer/client/customer of Ferring Country Centre you consent to the collection and use of any personal information in the manner described.  When subscriptions are renewed re-consent may be sought to ensure compliance with the General Data Protection Regulation that applies from 25th May 2018.


The information gathered (‘Information’) may include your name, address, email address, date of birth and any other personal information you submit to Ferring Country Centre.


As part of your (relationship with us) you will be on our mailing list and Ferring Country Centre will send you newsletters and correspondence. The organisation may from time to time offer you the opportunity to sign up for any other products and services which are provided.  You may opt out by notifying us at [email protected]


Ferring Country Centre use the Information collected from you to keep you informed about events and activities, which the organisation believe will be of interest to you. Should you not wish to receive this information you can opt out by informing us of this at [email protected]


As part of your (relationship with us) Ferring Country Centre use the Information to draw up and circulate lists of names towards fulfilment of the key objects of the Organisation. Should you wish for your name not to be disclosed on these lists, please contact us at [email protected]


Ferring Country Centre will not sell, distribute or disclose your Information, including sensitive personal information that is held by the organisation, without your consent or unless required or permitted to do so by law.

  1. Updating your Information and Retention

If any of your information is inaccurate or if it changes, please notify us by email at [email protected]

Ferring Country Centre will retain personal information for the legally required period, e.g. 7 years for Charity Commission requirements and HM Revenue and Customs (HMRC) and otherwise only whilst it serves to support your (relationship with us) of Ferring Country Centre.

On termination of (relationship with us) or death, the information will be retained for two years for demographic and statistical purposes.


  1. Access to personal data

You have the right to obtain:

  • confirmation that your data is being processed
  • access to your personal data and to information corresponding to that in this privacy notice


This information will be provided free of charge except where excessive, repeated or duplicate requests are made. In such a case a fee to cover the costs of administration will be made.


The information will generally be provided electronically within one month of the request.  Should an extension of up to two months be required we will inform you of the reason.


  1. Links to Third Parties’ Sites

Ferring Country Centre may provide links to other websites. Before you supply any personal information to any other website, we recommend that you check the website’s Privacy Policy.

Ferring Country Centre do not accept responsibility for the protection of any data supplied to other sites.


  1. Cookies

Ferring Country Centre may use cookies to give you a better experience and to monitor how you are using the website, as this will help us make improvements for the future.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies, but if you do so, parts of the website may not work correctly.

For more information and to find out more about cookies and Google Analytics read information and advice for members of the public regarding EU Cookie Laws on the UK Government’s Information Commissioner’s Office website.


  1. Internet and Data Storage

The Ferring Country Centre website uses a security system that protects your Information from unauthorised use. However, as no data transmissions over the Internet can be guaranteed to be 100% secure, we cannot take responsibility for any unauthorised access or loss of personal information that is beyond our control, e.g. whilst in transit. Any data you send is at your own risk.              

Ferring Country Centre have procedures and security features in place to keep your data secure once we receive it. Your data is held in the UK only and only shared with the third parties mentioned in sections 2 and 3 above.

Please remember that other methods of Internet communication, such as emails and messages sent via a website, are not secure, unless they are encrypted.
Ferring Country Centre take no responsibility for any unauthorised access or loss of personal information that is beyond our control.


  1. Complaints about a data breach

When Ferring Country Centre receive a complaint from a person a file containing the details of the complaint will be started.  This normally contains the identity of the complainant and any other individuals involved in the complaint. The complaint will be allocated to an employee of Ferring Country Centre to investigate.

The Organisation will use the personal information collected to process the complaint and to check on the level of service provided.  Usually the organisation will have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute.  If a complainant doesn’t want information identifying him or her to be disclosed, Ferring Country Centre will try to respect that.  However, it may not be possible to handle a complaint on an anonymous basis.

Ferring Country Centre will keep personal information contained in complaint files in line with our retention policy.  This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.



  1. Data breach

In case of a personal data breach that is likely to result in a risk to people’s rights and freedoms, Ferring Country Centre will adhere to the mandatory regulation to report it to the Information Commissioner’s Office (ICO) within 72 hours.


High risk situations would be where there is the potential of people suffering significant detrimental effect such as discrimination, damage to reputation, financial loss, or any other significant economic or social disadvantage.  We will need to notify the relevant supervisory authority about a loss of personal details where the breach leaves individuals open to identity theft.   

A breach notification must contain the nature of the personal data breach including, where possible:

  • The categories and approximate number of individuals concerned
  • The categories and approximate number of personal data records concerned
  • The name and contact details of the data protection officer (if relevant) or other contact point where more information can be obtained
  • A description of the likely consequences of the personal data breach
  • A description of the measures taken, or proposed to be taken, to deal with the personal data breach and, where appropriate, of the measures taken to mitigate any possible adverse effects.


  1. Organisational Details

Ferring Country Centre is a Register Charity – 297286

Ferring Country Centre is a Company limited by guarantee – 2086358


Registered Office

Ferring Country Centre

Rife Way


West Sussex

BN12 5JZ


Telephone Number 01903 245078


Website www.ferringcountrycentre.org               


  1. Changes to Privacy Policy

Our Privacy Policy may change from time to time. In this case, the amended version will be published on the Ferring Country Centre website.


Further information can be found on the ICO’s website or through the link:



Last Updated: 24th April 2018